INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. Every product you see on our website is accurately represented through detailed images and descriptions. What you order is exactly what we prepare and ship.

Each piece is carefully crafted, quality-checked, and securely packed to ensure it arrives just as displayed—true to color, design, and finish. Our goal is to deliver not just a product, but the same experience you saw and chose online.

How long does it take to process and ship my order?

Orders are usually processed within a short timeframe and shipped promptly. Delivery timelines may vary depending on your location, but tracking details will be shared once your order is dispatched.

Can I track my order?

Yes. Once your order is shipped, you will receive tracking information so you can follow your delivery every step of the way.

What should I do if my product arrives damaged?

If your order arrives damaged, please contact our support team immediately with images of the product. We’ll assist you with a replacement or resolution as quickly as possible.

What is your return or exchange policy?

We accept returns or exchanges according to our policy guidelines. If you have any concerns with your order, our team is here to help make the process smooth and hassle-free.

Do you offer gift cards?

Yes, we offer gift cards that make it easy to share something special. Our gift cards are available in multiple values and can be used on any product in our online store.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Location 1

    Canada

    OUR STORES

    VISIT OUR NEW
    STORE IN NEW YORK

    294 Bay Meadows Ave.
    Bay Shore, NY 11706

    Location 2

    India

    OUR STORES

    VISIT OUR NEW
    STORE IN NEW YORK

    294 Bay Meadows Ave.
    Bay Shore, NY 11706

    Location 3

    USA

    OUR STORES

    VISIT OUR NEW
    STORE IN NEW YORK

    294 Bay Meadows Ave.
    Bay Shore, NY 11706